General

How can agents leverage knowledge to help customers?

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app...

• Patty Herrman,

How do I publish my content in other languages?

Here's the workflow for localizing your Help Center in other languages: Get your content transl...

• Patty Herrman,

How do I customize my Help Center?

You can modify the look and feel of your Help Center by changing colors and fonts. You can also c...

• Patty Herrman,

What are these sections and articles doing here?

This FAQ is a section in the General category of your Help Center knowledge base. We created this...

• Patty Herrman,

Welcome to your Help Center!

You're looking at your new Help Center. We populated it with placeholder content to help you get ...

• Mike Jones,